No. 1? Well, only in Japan then. Must be.
There's already tons and tons of bad reviews to TA-Q-BIN since couple years back and if this experience of mine wasn't so ridiculously bad, I wouldn't want to add in yet another bad review to the endless pool either. Well, they wouldn't give a damn about all these bad reviews anyway.
Anyway, it started with my purchase on Lazada on the 4th May, a pretty ladies Seiko automatic watch, which Lazada promised to be delivered between 5th - 9th May. After confirming my order, I realised that the courier service is TA-Q-BIN, and I vaguely remembered the one experience I had with them was a 'undelivered due to absence' despite there was someone at home to receive the package the entire day and there was no undelivered slip given at all.
Nevermind, perhaps I mixed it up with another lousy courier service company.
Well, I guess not.
First things first, I really have no idea how they set the route for delivery. My delivery address is in Tampines, so why was it Bedok - Changi - Hougang - Out for delivery - Back to Hougang?
Notice that they sent out my parcel on the 4th at 9 plus in the morning, only to bring it back to the Hougang office at 9 plus at night... WHY?
And then the next morning, somehow my parcel got to Pasir Ris over the night (I wonder how?) but the courier guy came to my house on the 6th when nobody was around. Hence undelivered due to absence.
Then, I rescheduled for the delivery to be on the 8th, between 12 - 5pm. The parcel was out for delivery since 8 plus in the morning, only to return back to the Pasir Ris branch for TA-Q-BIN decided to cancel the delivery WITHOUT informing me at all.
Extremely annoyed by how they work, I wrote in an email complaint that night, which no replies came till date (11th May).
And left without a choice, I rescheduled for delivery the next day (9th, and is also the latest delivery date promised by Lazada) from 5 - 8pm, not forgetting to add in at the remarks saying to delivery after 7pm. It's not as bad if they didn't bother about coming after 7pm and resulted in another undelivered due to absence, you know. But undelivered due to others? What the crap is this 'OTHERS'? And noticed that my parcel miraculously travelled from Pasir Ris back to Hougang for this 2nd no-show delivery, and then was returned to Harbourfront.
Like, why is my parcel getting further and further away from me?
Extremely pissed, I wrote in to Lazada on the 9th, nearing midnight and they were prompt in their email reply the very next morning, following up with a call, to inform me that they've checked with TA-Q-BIN and the latter has promised to deliver my item after 7pm that day (10th).
Yet again, a no-show from TA-Q-BIN.
Note the changes on tracking status of my parcel (do courier services usually do that, removing old tracking status?) and the head-scratching route of Pasir Ris - Harbourfront - Pasir Ris here.
Someone enlighten me, please!
And after a reply back to Lazada to inform them on the 3rd no-show, I decided to give up on them totally and didn't send in another redelivery request.
And so, at 11 plus am today, I received a call from the courier guy, asking if there's anyone at home to receive the package.
And, of course not.
And so, they left my parcel (an authentic Seiko watch) on my corridor shoe-rack.
Well, if you really want to take the risk on my behalf to leave my package at my shoe-rack after 3 times of ignoring my redelivery requests, why didn't you just do so on the 6th in the first place?
Really, TA-Q-BIN? Just how sucky can you be?
Just a quick check with #taqbin on twitter rolled out complaints after complaints about their horrible services.
With this, I sincerely hope that Lazada (and all other companies currently still using such sub-standard services from TA-Q-BIN) to reconsider their engagement. Regardless of how affordable their services are, is it really worth it to pass on such online shopping distress to your loyal customers?
UPDATE:
Just yesterday, I received an email reply from TA-Q-BIN. Here goes...
UPDATE:
Just yesterday, I received an email reply from TA-Q-BIN. Here goes...
Thank you for contacting TAQBIN
This is to acknowledge receipt of your feedback we received through our website with CM/20160508/001
Please accept our sincerest apologies for the unpleasant experience towards the delivery of your parcel. Based on our records, your item with tracking number 1800-0822-3533 was supposed to be delivered last 05 May. Regretfully, although the item was taken out for delivery on that day, the contractor was not able to fulfill the delivery. This incident had been forwarded to our branch for appropriate handling. The branch informed us that the contractor in-charge with the delivery of your item is new to the delivery addresses that he covers. We apologize if our contractor was not able to call and inform you regarding the delay on the delivery.
We humbly seek your patience and understanding on this matter as we missed the opportunity in providing you the service that you deserve. Once again we apologize for the inconvenience we have caused by this incident. We appreciate you for taking time to share your concerns with us. Rest assured that we are striving and doing our best to continuously improve the services we are providing to our customers.
Thank you for your patience and understanding
And here is my pissed off reply. I might be too harsh on the poor CSO, but... it's not my fault that he's working for the suckiest courier company ever, right?
Please note that with the inclusion of the failed delivery scheduled on 5th, the total number of delivery attempts that failed to have my parcel delivered is 5 times. On the 2nd attempt of his delivery (6th May), the status of my delivery was undelivered due to absence and I received an sms notification, meaning he has found my place but nobody was around to claim the parcel. After that, there were another 3 accounts of no-show from him despite my requests for redelivery. I'm sorry if I sound harsh, but being new to the delivery address is no longer a valid reason because he has already found my place on the 6th. In addition, in spite of me specially requesting for delivery to be made after 7pm (via my numerous requests for redelivery and also through Lazada), your contractor arrived at my house in the late morning on 11th May and subsequently (with my permission) left the parcel outside my house.
My patience for this matter is simply because I have no other choices but to wait indefinitely, and there's no understanding coming from me with regards to how taqbin can allow so many accounts of no-shows from your contractor with a half-hearted excuse of him simply being unfamiliar with an address.
Have you had any hair-pulling experiences with TA-Q-BIN too?
Till then,
Mia Foo
