Friday, 11 October 2013

Mia's Update: ParkRoyal on Pickering

This is a pretty late entry, for I've visited a Junior Suite at ParkRoyal on Pickering last month for a friend's birthday party. The hotel is located conveniently at 3 Upper Pickering Street, opposite Hong Lim Park, which is a mere 5 minutes walk from Clarke Quay MRT Station.

 The main entrance
 The interior of the hotel
credits to booking.com
 The 'green' exterior of the hotel building
credits to booking.com

ParkRoyal on Pickering, a PARKROYAL Collection hotel, redefines the metropolitan skyline with a unique hotel concept offering 15,000 square metres of lofty sky gardens, and an exclusive rooftop Orchid Club lounge that offers amazing 360 degree views of the Singapore city skyline for club room guests. Strategically located at the gateway to Singapore’s dynamic Central Business District, opposite Hong Lim Park, the hotel offers an ideal base for work or exploring the city. ParkRoyal provides modern comfort in their rooms and suites, and a dedicated wellness floor with terrace pool, spa and a jogging track high above the street level.
They are the newest hotel in the PARKROYAL portfolio and one of Singapore’s greenest hotels – proud recipient of the BCA Green Mark Platinum Award.
-adapted from Hotel Website-  

And now, let the picture do the talking first.
The corridor leading to our suite. 
 The separated lounge area with an executive desk and pretty bay windows. And yes, we were setting up Wii in the room. :)
 The bedroom, surrounded by 2 sides of bay windows, and a standard sized wardrobe.

And a pretty luxurious bathroom, with a separated WC (toilet) that wasn't pictured, a his and hers mixer basin stand, and the actual wet area with a bathtub and standing shower area. 
 The (non-complimentary) mini bar was well stocked up with chocolate bars, canned drinks and alcohols.
 The complimentary coffee machine and tea bags were pretty well stocked up as well. 

Room wise, there's absolutely no complaints. The suite was done up nicely with pretty ID finishes and provision of mood lighting that gives a luxurious feeling. Though homeowners might not truly appreciate the abundant existence of bay windows in their houses, I believe having them in hotel rooms will definitely be a plus point that serves to prim up the overall mood of the room. Just imagine spending a nice, quiet afternoon sitting at the bay window, reading your favourite book under the warm sunlight that streams in through the large windows.

The brilliance of the suite aside, I have to say that their service is really not up to the mark, yet. Unlike our previous staycation with The Quincy Boutique Hotel, whereby a friendly staff will show us up to our room and give us a detailed room tour to explain to us where were all the gadgets and equipments located and how to operate them, there was none of such thoughtfulness from ParkRoyal. We were left on our own, trying hard to figure out how to even on the lights to the bathroom!
On top of that, despite us requesting to check in at an earlier time, which we weren't rejected in the first place, we were informed that our check in will be delayed as the suite wasn't ready, even after their standard check in time! In the end, we were offered another suite. Nevertheless, the damage has been done as the initial room number holds a special meaning. 

Lastly, their service was really slow! We had some problems connecting our Wii to the TV and called the concierge for techical support. About (minimum) half an hour later, nobody turned up at our suite and we called again, to be told that they'll send the technician up soon. The technician didn't show up at our suite until at least another half an hour later. 
1 hour wait for technical support? Are you kidding me?! 

In spite of all the disappointment with their standards of service, we still had a great time together. At the end of the day, it's still the company that matters. :)


Just showing off the mad awesome chocolate cake we had that night. The whole cake was so rich and chocolatey. The most sinful indulgence of the night. Simply decadent! 

Till then,
Mia

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